Manager Risk Management-Hybrid

The Manager, Risk Management is responsible for overseeing fraud prevention, detection, investigation and loss recovery strategies for the Credit Union and will supervise and direct the activities of a team of investigators and perform forensic, internal and external fraud investigations in all areas (Lending, Plastics, Deposit Accounts, Employee Accounts) and through all channels (branch, shared branch, COOP ATMs, online banking, mobile banking, call centers, ACH.)

In addition, the position is also responsible for supporting business continuity planning activities and CU insurance coverage. Responsible for facilitating process improvements, change management, cost savings initiatives and best practice implementations. Responsible for managing third party vendor relationships. Responsible for staff delivery of quality service to members and internal customers.

• Responsible for managing, supervising, and conducting internal and forensic investigations relating to internal fraud including criminal, policy & procedural, and code of conduct violations reported through direct/anonymous channels or generated as suspects on internal detection reports. Prepare investigative reports and present to senior management upon request. Works closely with Human Resources, Legal and Enterprise Risk Management to assess internal controls and procedures associated with internal risk, identifying control breakdowns, and making recommendations to prevent future incidents.
• Responsible for managing, supervising, conducting investigations of complex cross-channel fraud events involving deposit account, consumer lending or real estate lending relationships and delivering findings and recommendations to management and legal counsel through written reports.
• Oversees fraud detection activities, tools and technology and analyzes, identifies fraudulent transactions and ensures proper mitigation efforts are taken on any/all significant intelligence leads related to cross-channel fraud and risk issues.
• Responsible for understanding online and call center authentication tools and strategies and maintaining an in-depth understanding of all forms of electronic payments; ACH, Wire, RDC, etc.
• Focuses on root cause analysis and quantifying risk, communicating findings to management in a manner that prompts them to initiate systems, process, and procedural changes that address the identified areas of concern.
• Provides clear and well-defined direction for staff (e.g., negotiation of deadlines, setting program and project parameters, and communicating the expectations of both internal and external customers, etc.).
• Creates and conducts both internal and external fraud awareness training as directed by management in the areas of New Employee Orientation, New Accounts, Lending, Member Seminars and others as needed.
• Aggressively pursues loss recovery through criminal prosecution, civil remedies, or other available avenues such as insurance coverage and claims, UCC breach of presentment/transfer warranties, negotiable instrument law, or application of legal codes or statutes (adverse claim notice, indemnifications, etc.).
• Maintains strong liaison and working relationships with all federal, state, and local law enforcement and regulatory agencies, including credit union authorities.
• Recognizes opportunities for addressing fraud issues, risks, and exposures. Develops and delivers topical fraud prevention training for new hires, staff, departments, employees, and members.
• Develops and maintains corporate internal and external investigative policies, practices and standards and ensures department tasks are documented and revised as needed, and investigator workflows are developed for fraud case management system.
• Oversees and guides investigators to ensure efficient and effective investigations and that evidence gathering activities are aligned with loss recovery strategies.
• Develops and maintains effective and positive relationships with operational managers.
• Creates and retains case management records for all investigations, suspicious activity, incidents, and events. Develops incident, fraud loss and trend analysis reporting for multi-level distribution.
• Oversees preparation and filing of timely regulatory reporting requirements of Suspicious Activity Reports (SARs). Submits summary reports as requested. Ensures compliance with other regulatory requirements under FCRA/FACTA, Elder Abuse statutes, etc.
• Maintains confidentiality of information and controls. Protects all credit union sensitive information and materials within the scope of the department functions.
• Leads or participates in special project teams supporting general business initiatives outside of the primary fraud function.
• Supports development, implementation and maintenance of the CU’s Business Continuity Planning function in accordance with NCUA requirements and established RTOs (recovery time objectives) for critical operations. Ensures timely updates to personnel, documentation, vendors, systems, applications and processes. Serves as one of the BCP platform administrators and trains new managers and key personnel in use of the platform and emergency communication system
• Supports development and facilitation of regular tabletop exercises and updates to the Business Impact Analysis. Documents CU response to real-time crises and incorporates lessons learned and best practices into plan.
• Serves as a liaison between CU and insurance carrier for the Fidelity Bond, Plastic Card, Management & Professional Liability, Property & Business Liability, Business Auto and Cyber coverage. Performs claim submissions, reimbursements, renewal processes, deductibles/limits, landlord and business partner requirements, optional coverages and special events.
• Provides commitment and leadership for a continuous process improvement atmosphere for the Credit Union.
• Forecasts, implements, and supervises department budget to be consistent with the overall strategic plan and the budget of the Credit Union.

Education

• A Bachelor’s Degree is preferred.

Experience

• A minimum of 8-10 years’ managerial or oversight experience in financial institution fraud prevention, detection and investigation is required.

Disclaimer

Equal Opportunity Employer/Veterans/Disabled