Consumer Loan Title Specialist I

The Consumer Loan Title Specialist I is responsible for preparing, reviewing, and submitting DMV documentation to ensure title perfection is in accordance with the Credit Union required timeline.

• Prepares required DMV paperwork for vehicle title processing for registered owner and lienholder transfers and processes all vehicle loan transaction types.
• Processes vehicle title DMV paperwork utilizing the DMV Business Process Automated Solution System and prepares documentation for submission to state titling agency.
• Processes all tasks, document submissions, and follow-up requests generated by the DMV Business Process Automated Solution System, and other systems in adherence to service levels.
• Audits and researches all DMV documentation prepared for title perfection; utilizes appropriate resources and systems to complete research and ensure timely submission of documentation for title perfection within determined service levels.
• Monitors DMV document submission received in the department post-funding and follows as to the status of accounts pending vehicle title perfection.
• Processes miscellaneous vehicle title requests including name changes and state changes.
• Research and processes title release issues and submit an appropriate correction to state jurisdiction for corrections.
• Processes vehicle license plate or Vehicle Identification Number inquiry utilizing the Computerized Vehicle Registration System and identifies potential titling issues.
• Responsible for DMV package file organization and System queue maintenance with accurate notations and regular follow up communication with member
• Ensures proper communication of Computerized Vehicle Registration report to requestor utilizing Synapsys system via service request.
• Assists with contacting members, dealerships, other financial institutions, and third parties as required.
• Answers department hotline within minimum requirement and adheres to hotline schedule, phone auxiliary codes, and follows Logix Service Cycles.
• Responsible for maintaining optimal levels of individual performance and accomplishment, which support Logix in achieving its financial, sales, and service goals.
• Responsible for performing activities in support of internal and external sales, service, and business development activities as directed by management.
• Ensures check handling is in adherence to Credit Union teller balancing standards and clear instructions are provided with check processing requests.
• Assists with helping members, co-workers, and internal customers with questions, problems, and other work- related matters in a courteous and timely manner.
• Adheres to department standards and daily schedule of tasks and duties established in Consumer Loan Title Processing.
• Assists employees within the department and promotes teamwork among the group.
• Accomplishes individual and departmental goals and objectives.
• When in contact with members or prospective members, determine needs and identify sales and/or service opportunities and connect members with appropriate Logix personnel or department and/or services offered by Logix. Maintainability to present Logix’s products and services.
• Continuously review processes and recommends changes to improve effectiveness and efficiencies within the department.
• May assist with various reports.
• May perform other duties when assigned.
• Must consistently report to work on time, as scheduled.
• Work within their team and have a direct impact on their tasks.

• 0 Years Minimum Years of Experience – 2 Years Preferred Years of Experience

  A minimum of 0-2 years of consumer lending, banking or DMV experience.