Loan Resolution Associate-Hybrid

The Loan Resolution Associate contacts customers with early stage (8-29 days) delinquent loan or negative share accounts to deliver payment reminders and to educate members on the importance of good credit. Performs daily operations of loan or negative share collection functions. Reconciles daily negative share collection and charge off reports. Responsible for meeting regulatory and department workflow requirements and deadlines. Encourages and develops cooperation among all company personnel to ensure team effort and prompt member service. Keeps manager informed of department’s activities and issues that impact the Credit Union.

• Performs early stage delinquency collection activities of consumer loans, negative shares, and home equity loans, including payment reminders and educating members on the importance of good credit.    
• Reviews and processes daily and monthly negative share reports.          
• Prepares forms, form letters, reports, and correspondence for negative shares collection purposes.
• Performs data entry, file maintenance, research, and complicated data analysis in support of negative share functions.       
• Prepares and submits paperless repossession files for voluntary surrenders.  
• Contacts impound, storage facility, or repair shop for vehicle location, fees, files opposition of lien sales (if applicable), prepares and submits file for repossession (if applicable).              
• Prepares and submits Extension Agreement packets for the Collections team.              
• Assists in ensuring a smooth workflow and timely completion of negative share collection and charge off.    
• Performs daily GL reconciliation, balancing, research, and statistical and monthly reports for Management and Accounting.             
• Assists in research, design and development, and process improvement of negative share processes.    
• Assist members and internal customers with review and approval of Courtesy Pay limits in accordance with Policy and Procedure.         
• Determines accounts to be reported to Chexsystems at time of charge off, and requests updated reporting as necessary when accounts are paid in full. Reviews requests for credit information and for corrections to Chexsystems reporting.
• Monitors own work to ensure it is meeting and demonstrating compliance with standards set by all regulatory agencies, department policies and standards.
• Follows operational procedures and recommends process improvement to maximize efficiency and quality of work and provide consistent quality service to members.       
• Promotes and maintains a positive image of the Credit Union to assigned personnel, members, and the community.              
• Coordinates, monitors, and maintains effective negative share collection procedures.    
• Answers general collection questions from members and staff regarding loan payments and past due notices.      
• Determines when to compromise, settle balances, and waive negative share associated fees.         
• Provides input to manager for enhancing department, employee development, quality of work and service to members.    
• Work within their team and have a direct impact on their tasks. 
• Other duties may be assigned.

Education

• Min/Preferred: Preferred
• Education Level: 4 Year / Bachelors Degree

Experience

• Minimum Years of Experience: 0
• Preferred Years of Experience: 3            
• Comments: 0-3 year of experience in collections, or 2 years of experience in member sales or services.

Knowledge, Skills & Ability

• Ability to quickly grasp and demonstrate working knowledge of the legal aspects of collections, Telephone Consumer Protection Act, and the Fair Debt Collection Practices Act.
• Ability to quickly grasp and demonstrate working knowledge of online collection systems software and Microsoft suite of office products.
• Demonstrates in depth knowledge of the credit union’s general ledger system, accounting system, and internal accounting controls, products, and data processing systems
• Learn and discover existing tools and processes to apply them along with their academic knowledge to achieve simple tasks.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.