Cash Management
- Posts payments received.
- Prepares daily funds transfer requests for payments, payoffs, and escrow disbursements.
- Prepares daily wire transfer requests for management signature with a high level of accuracy. Submits Service Events to Payment Operations for timely processing of payments, payoffs, and escrow funds.
- Balances the payment file between LFCU and the sub-servicer; troubleshoots discrepancies, resolves exceptions, and escalates issues or trends to management.
- Balances new loan files from LFCU to the sub-servicer; identifies and resolves issues, and reports trends to management.
- Reviews paid-off loan reports; sets up and removes auto-pay for both new and existing loans.
- Fulfills sub-servicer requests for paid-in-full loan documentation.
- Reviews new loan reports for accuracy; identifies and reports recurring errors or trends to management.
Member/Internal Customer Service
- Answers member and internal customer calls. Provides exemplary service and strives to resolve concerns during the first interaction through active listening and problem-solving.
- Serves as a liaison between the subs-servicer and the Credit Union regarding member loan adjustments, concerns, and credit bureau disputes.
- Monitors and responds to Service Events within SLA.
Legal File Audit - Document Custodian
- Performs audits of legal files to ensure accuracy and completeness.
- Tracks and fulfills outstanding documentation requests from title companies and county recorders.
- Identifies error trends during audits and reports findings to management; ensures all discrepancies are corrected promptly.
- Fulfills document requests for paid-in-full loans. Maintains loan files and follows up on missing documentation as needed.
Member/Internal Customer Service
- Answers member and internal customer calls. Provides exemplary service and strives to resolve concerns during the first interaction through active listening and problem-solving.
- Serves as a liaison between the subs-servicer and the Credit Union regarding member loan adjustments, concerns, and credit bureau disputes.
- Monitors and responds to Service Events within SLA.
Legal FileAudit - Document Custodian
- Performs audits of legal files to ensure accuracy and completeness.
- Tracks and fulfills outstanding documentation requests from title companies and county recorders.
- Identifies error trends during audits and reports findings to management; ensures all discrepancies are corrected promptly.
- Fulfills document requests for paid-in-full loans. Maintains loan files and follows up on missing documentation as needed.
Report Management
- Transfers daily and monthly reports from the mortgage loan servicer website to LFCU shared folders.
- Understands the purpose and content of all reports to ensure proper tracking and archival.
Reconveyances
- Prepares reconveyance documents daily for 1st and 2nd Trust Deeds and weekly for Home Equity Lines of Credit.
- Updates tracking records and ensures accurate documentation of reconveyance activities.
- Prepares loan demands for Home Equity loans; processes payoffs and coordinates with title and escrow companies as needed.
- Ships reconveyance packages to designated trustees promptly.
Other Department Duties
- Contributes to the development and implementation of new programs and methods to improve efficiency and service quality.
- Maintains updated insurance records; communicates with insurance companies as required.
- Orders and tracks department supplies.
- Processes Subordinations, Re-amortizations, and Title and Escrow requests.
- Audits ARM loan adjustments to ensure accurate change dates and interest rate recalculations.
- May assist in special projects and departmental initiatives.
- Supports various reporting needs as directed by management.
- Provides feedback to the Manager on recurring issues, system concerns, and opportunities for improvement related to Real Estate Servicing.
- Works within and directly impacts their function, occasionally interacts with other departments.
