Branch Manager- San Fernando Valley

The Branch Manager leads and manages all sales, member experience, service, and operational activities within the assigned branch. This role is pivotal in achieving profitable distribution of the Credit Union’s products and services. The Branch Manager II enhances member relations by delivering high-quality, personalized sales and creating memorable service experiences. As a leader, this position inspires and motivates the branch team, driving performance and fostering a collaborative and positive work environment. This is a results-driven position responsible for providing leadership for all aspects of a retail branch’s success. 

The Burbank team is hiring for Branch Manager Roles. We are offering a Sign-On Bonus of $3,500.00 for Branch Manager roles. If you are sales-oriented, have experience in the financial services industry, and love helping people thrive, apply online today to learn more about these exciting opportunities!

• Models leadership in coaching a high-performing team to develop exceptional knowledge of the Credit Union products and services to advise and advocate for members, understand their needs, and provide solutions.           
• Assumes responsibility for the effective and efficient performance of branch sales and service operations.            
• Informs prospective and existing members of mortgage and consumer loan programs, rates, policies, underwriting requirements, and loan procedures; maintains high standard of member satisfaction and quality by ensuring timely and proactive member communication      
• Analyzes branch performance, understands lending opportunities, and executes a business plan that empowers staff to achieve business objectives     
• Proactively monitors and manages the branch’s sales pipeline on an ongoing daily basis, including mortgage and consumer loans. Reports trends, provides recommendations, and identifies areas for improvement to senior management.              
• Proactively seeks new business relationships, including a network of business owners, real estate agents, finance professionals and community leaders.      
• Develop strategies with Logix business partners and Marketing to help expand market share, deepen existing member relationships, and drive branch profitability including hosting approved seminars/webinars.       
• Coaches, develops and builds a high-performing team to execute business strategies, achieve results, and drive profitable branch growth. This includes coaching staff to engage members to understand their needs and work proactively to build relationships and help members succeed financially          
• Ensures a high level of member satisfaction through the delivery of excellent service and execution of the daily operations of the Credit Union's Member Experience protocols according to established standards.           
• Partners with a collaborative mindset to meet member needs by introducing them to Logix business partners      
• Applies financial acumen, critical thinking and problem-solving skills to meet member needs and business objectives    
• Exhibits effective leadership in optimizing operational excellence, including workforce and performance management, loan quality, cash management, branch audits, and branch security to enhance the member experience
• Promotes the Credit Union’s brand identity and goodwill within the communities that it serves by networking with intent and building a strong presence in the community     
• Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products, including new accounts, consumer and real estate loans, and identifies additional cross-sell opportunities
• Adhere to credit union policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.           
• Stays informed of mortgage industry trends and developments in the assigned market              
• Must consistently report to work on time, as scheduled.

Education

• Min/Preferred: Preferred
• Education Level: 4 Year / Bachelors Degree            
• Description: Bachelor’s Degree preferred

Experience

• Minimum Years of Experience: 4
• Preferred Years of Experience:          
• Comments:   
• Minimum of 4 years of retail banking sales management experience.
• May consider combined experience in financial services and retail banking sales management.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.