Assistant Manager Digital Channels Technology-Hybrid

The Assistant Manager Digital Channels - Technology works closely with the department manager to oversee the daily activities of the department, including facilitating daily stand-up meetings, directing department staff workload as needed, and leading projects to develop, maintain and implement both customer facing and internal websites & applications. Responsible for maintaining high customer satisfaction rating for Digital Channels applications.

• Assists in managing the Digital Channels Technology workload with cross departmental teams while adhering to project deadlines, resource constraints, and competing demands.             
• Assists the Manager in daily operations by conducting daily stand-up meetings and providing hands-on management of all technical aspects of department projects, bug fixes, and enhancement; regularly reports progress to the management.          
• Analyzes and revises existing procedures to increase/optimize operating efficiency or adopt new requirements.               
• Works with technical staff to understand problems with assigned applications and develop/ideate solutions for resolution.        
• Remains an active participant in designing, writing, implementing, troubleshooting, and debugging software code.
• Analyzes and participates in user-experience design and testing for newly developed digital banking enhancements.           
• Provides input to the customer experience including design, content, navigation, architecture, branding, performance, and functionality.
• Manages the department’s adherence to the approved Software Development Life Cycle (SDLC) policy.               
• Implements updates and enhancements for internal and external facing systems such as online and mobile banking.          
• Assists the Manager in implementing policies and procedures to provide the highest level of quality, reliability, and information security for Digital Channel products.             
• Analyzes and implements process improvements for accurate, timely, and efficient operations.       
• Handles support for analyzing and resolving operational and customer service related problems.   
• Fosters open communication with key departments to obtain feedback regarding customer service opportunities.              
• Assists in developing annual objectives and budgets and leading the department to accomplish approved objectives within the approved budgets.             
• Fosters an atmosphere of teamwork, cooperation, and collaboration, among department staff and with other departments.  
• Manages relationships with vendors to ensure maximum benefit for the credit union, its customers and to achieve departmental goals.

Education

• 4 Year / Bachelors Degree
• Bachelor's degree or equivalent experience in Information Technology or Related fields.

Experience

• A minimum of 5 years of experience in enterprise software development
• with at least 2 years as a team lead.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.