Manager Real Estate Loan Default and Servicing-Hybrid

The Real Estate Loan Default and Servicing Manager plays a critical role in managing the default and servicing functions of our real estate loan portfolio. The manager will be responsible for the oversight of vendor relationships, day-to-day operations of the loan default and servicing departments, ensuring compliance with all state, investor and federal guidelines and regulations refining process and documenting procedures while driving strategic initiatives to optimize efficiency and mitigate risk.

• Develop, maintain and implement policies and procedures for loan default management and loan servicing operations.
• Manage a team of loan servicing professionals, providing leadership, guidance, and support to drive performance and achieve departmental goals.
• Responsible for sub-servicer oversight of Dovenmuehle, which facilitates investor remittance, loan maintenance, loan servicing, reporting, payoffs, collections and Loss Mitigation functions.
• Maintains oversight of sub-servicer and develops/implements corrective action plans for high-impact member issues related to internal and sub-servicing.
• Manages sub-servicer vendor relationship to ensure adherence to service level agreement including pricing.
• Evaluates processes performed by sub-servicer to reduce business and reputational risk to the organization.
• Oversees and manages all mortgage delinquency activities included all foreclosure and loss mitigation efforts ensuring compliance with all credit union, state, federal and investor guidelines.
• Monitor loan default rates, trends, and performance metrics to identify areas for improvement and implement proactive strategies to minimize risk exposure.
• Collaborate with internal stakeholders, including real estate, legal, compliance, and risk management teams, to ensure adherence to regulatory guidelines and best practices.
• Collaborates with Programming, Digital Channels, Computer Operations, and other business units regarding process improvements and related items.
• Oversee loss mitigation cases such as repayment plan, forbearance, modification, deed in lieu, short-sale workout strategies, foreclosure processes, and other remediation activities to maximize recovery outcomes and mitigate financial losses.
• Reviews and makes recommendations for foreclosure, workout loans, short sales, deed in lieu and, charge off when appropriate.
• Junior Loan Committee Member and voting member. Responsible for meeting agenda and presentation oversight, including loan-level review of outstanding matters for review, including Foreclosure and Loss Mitigation recommendations.
• Continuously assess and optimize departmental processes and systems to enhance operational efficiency and customer service experience.
• Prepare and present regular reports to senior management on loan default and servicing performance, trends, and key issues.
• Maintains knowledge of current Servicing Compliance Regulations, including CFPB, NCUA, Foreclosure, Loss Mitigation and other servicing related regulations.
• Management and Oversight of HELOC servicing portfolio, including but not limited to; Payment Processing, Payoffs, Reconveyances, Promos, Maturities, Forbearances and related Loss Mitigation efforts.
• Manages and prepares for internal and external audit examinations, including NCUA, CLA, and other Investor required audits.
• Loan Quality Control Committee Member responsible for Real Estate Servicing Quality Risk assessment and presentation of discussion topics to the committee.
• Act as the primary contact and escalation point for operational and servicing issues related to sub-servicer and in-house servicing complaints.
• Works with Corporate Accounting both internally and with sub-servicer to ensure applicable reconciliation is completed in a timely manner.
• Co-lead of business unit partnership with Member Service Center and focus other areas of opportunity within the organization related to Real Estate Servicing.
• Manage the overall member experience, focusing on service and retention of members within our mortgage portfolios.
• Prepares, manages, and monitors RE Servicing’s departmental annual budget. Operates within the department's operating budget
• Fosters an atmosphere of collaboration and partnership among department staff and with other departments within the organization.
• Holds staff meetings with assigned personnel to discuss areas needing improvement, member survey results and corrective action, changes in policies and procedures, new developments and trends impacting the department.

Education

• Min/Preferred: Preferred
• Education Level: 4 Year / Bachelors Degree      
• Description: Bachelor's degree (B.A. ) from four-year college or university preferred.

Experience

• Minimum Years of Experience: 7-8 years
• Preferred Years of Experience:
• Comments: Minimum of 8+ years of relevant experience in real estate loan default management and servicing.
• Minimum of 7+ years in a supervisory role is preferred (preferably in lending/banking or financial services environment).

Knowledge, Skills & Ability

• In-depth knowledge of loan servicing practices, foreclosure laws, loss mitigation strategies, and regulatory requirements.
• Strong leadership and communication skills, with a proven track record of building and managing high-performing teams.
• Analytical mindset with the ability to interpret data, identify patterns, and make informed decisions to drive business outcomes.
• Proficiency in industry-specific software and technology platforms.
• Must have excellent oral, written, and presentation communication skills and the ability to communicate with all levels of employees
• Must have a demonstrated ability to work in a fast-paced, deadline-driven environment.

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.